Zoom has certainly helped many of us through an extraordinary year and it looks like it is going to continue to help us, for me it has saved me a lot of travelling time, but yes, I am looking forward to seeing people face to face.

There have been moments when we’ve either watched as someone is struggling to be heard and it has been more than just having mute switched on. Or perhaps you have been that person.

There are a few things that can be causing it and the first thing is to make sure things like microphones, speakers and headphones have been plugged in properly. Sometimes it looks like they are but just need a little extra push to make sure.

It has been mentioned that when plugging in a microphone on a Mac, and the same could happen on a Windows computer, that it cuts out the speakers, this is because it uses the same port for microphones and headphones. The thing to do is choose the speakers in the settings or if you are using Bluetooth headphones that they are selected. In the video below I show how to do this.

The settings is probably your next stop to see that the correct microphone and speaker is selected.

In this video I go through those settings and mentioned what else you can do.